- Lead Times
- Policies & FAQ
Our handmade trays are perfect for use as a charcuterie board, cheese/meat tray, serving tray or even a centerpiece for your dining table! They are a great addition to any party, event or home. They make great gifts and are built to be beautiful and long lasting. Each tray is made from natural hardwood and birch plywood. We offer a variety of stains and can even personalize your tray. Trays are sealed with a clear food safe sealant to ensure lasting beauty and durability (we still recommend placing something under the food such as wax paper, to ensure no staining occurs). Handles come in gold, silver or black.
All sizes are measured in inches and are approximate. Sizes are for the OUTSIDE of the tray. Subtract approx. 1 1/8" from each dimension for the inside dimensions of the tray. All sizes have a lip that is raised approx. 1" above the inside of the tray to prevent food spills. All sizes sit approx. 1.5" tall.
SIZES (width x length... approx. +/- 1/4")
*Want a longer size? We're happy to accommodate that! Please message us for pricing and so we can set that up for you as it does change the cost of the board and shipping.
HOW TO ORDER:
1. Select your size and stain color from the drop down menus.
2. In the personalization box or comments box at checkout please leave;
-Wood stain color (see last photos for samples)
-Handle color (black, gold or silver) or a note to leave handles off if you wish
CARE AND USE: While trays are sealed with food safe sealant we do not recommend submerging in water or putting in a dishwasher. To make cleaning easier and to prevent any staining, we do recommend placing a liner or paper under the food before placing on the tray. Clean with damp rag and gentle soap. Wipe clean with damp rag. Let air dry completely before storing.
DISCLAIMER: boards are made from natural high quality birch plywood and natural hardwood. Shading will vary from piece to piece. Some will be lighter and some will be darker depending on the wood grain and the stain selected. Wood grain patterns and presence of natural knots will vary from piece to piece. Wording is hand painted and will vary from piece to piece as well as from the samples.
The ANTIQUE WHITEWASH is a STAIN and NOT a paint. It will still show wood grain and patterns through the stain and will NOT cover everything like a paint would!
SHIPPING: Is via UPS. If shipping to Alaska or Hawaii will have additional shipping required. Please contact us prior to placing the order if shipping to one of these states. WE CANNOT begin an order to one of these states until additional shipping is paid. Thank you!
UPDATED 11/20/22- Please see below for lead times for different items. Questions? Please don't hesitate to contact us (use the "contact us" page above).
Please understand, that while orders are STARTED very soon (usually within 24 hours) after the order is placed, they do take time to create, stain, dry, paint, etc. We do also generally do orders in the order received and we receive a large number of orders during most months. Once the order is started we cannot cancel and refund in full. Please contact us with any lead time questions!
RUSH OPTIONS: We do offer rush options to ship sooner on a case by case basis, depending on what item you want to order. These spots are LIMITED and first come first serve! Contact us through the contact page with the item(s) you wish to order and any other information we need (ex; color, size, etc) as well as when you need it by and where it would be shipping to...PRIOR to placing an order! Please note, rush orders generally are an additional cost and do not qualify for discounts/coupon codes. Thank you!
LEAD TIMES- How long it takes to make your item before shipping* (does not include delivery time!)
*Please note our lead times vary by 1-3 business on either side depending on things such as; how many orders were placed prior to yours (we're a husband and wife team not a large business with many employees!), how long the stain/paint takes to dry, etc). Questions? Please don't hesitate to contact us!
♥Acrylic Signs (smaller ex; 16x20 and smaller); 6-8 business days
♥Large Acrylic Signs & Custom Acrylic signs (larger ex; Sizes larger than 16x20); 2 weeks
♥Wood Signs (smaller ex; up to 6x22/8x10/10x12) AND seating signs with twine; 8-10 business days
♥Wood Signs (larger ex; 16x20 and up). THIS DOES NOT INCLUDING TWINE SEATING SIGNS (see above for timing on those); 2.5 weeks
♥Cupcake Stands and Cake Stands (can be 4-10 business days if plain and not painted it depends on what we have ready/drying for the BLANK option).
SQUARE; 1-2 weeks
ROUND cake stands 2 weeks (orders placed prior to 11/20 are 2-3 weeks)
♥Donut Stands (varies depending on quantity, size and color ordered). Message us if needed sooner to see if we have it ready to go; 2-5+ business days depending on color/quantity ordered and if we have it ready to ship.
♥Charcuterie Boards; 4-8 business days (orders placed prior to 11/20 are 6-10 business days)
♥Stained chests, boxes, trunks, keepsake chests, ring boxes, etc; 2 weeks (orders placed prior to 11/20 are 2-3 weeks)
♥NON stained items (ex; cake toppers, buckets, tablet/cookbook stands, etc); 4-7 business days (orders placed prior to 11/20 are 6-8 business days)
♥Barnwood coat racks & towel racks, railroad spike hooks 2-5 business days
♥Don't see what you're looking for? We're happy to help, simply shoot us a message with the item you're interested in.
LARGE ORDERS: If you are placing a large order ($500+) please contact us prior to placing your order with the items you are wanting, we are happy to offer a discount! Please allow an additional 4-7 business days to make your order if it's for many items!
Lead times can vary by up to 3 business days before or after estimated lead times above. We are a home based business and only have 2 people that build, design, stain, paint and ship everything! We do our best to get items out as quickly as possible without compromising the beauty or quality of your order.
We do offer RUSH options to make/ship out sooner. It depends on our schedule and the item, quantity, color and your location. There is an additional cost to "rush" the order as it does require additional time in the day outside of normal business hours to get those orders made. Message us if you are interested. To expedite your request, please include any needed information (ex; item, size (if applicable), color (if applicable) and full shipping address it will be shipped to).
NOTE: RUSH ORDERS may not qualify for current discounts offered.
♥WE REFUND SHIPPING OVERAGES! After the cost of packing, carrier costs, and related fees, we will refund overages back to you if they total more than $2.
♥We generally ship USPS and UPS. Delivery usually takes 2-5 days for USPS and 3-7 days for USPS* Want a specific carrier? Message us PRIOR to ordering as we'll have to set that up for you
♥We are currently not offering international shipping. Sorry! HOWEVER, if you are wanting to ship a larger item to Alaska or Hawaii we can set that up for you with custom shipping costs.
*Some items may not be available to ship outside of Continental US. If an item is not available to ship outside of Contiguous US, please contact us and we can set up a listing with appropriate added shipping charges. Please understand that we are not responsible for delays in shipping due to carrier delays as we cannot deliver the package ourselves.
**Please understand that we are not responsible for delays in shipping due to carrier delays as we cannot deliver the package ourselves.
BUY WITH CONFIDENCE!
Our family has been running Perryhill Rustics since 2014. We started out on Etsy & Amazon. With our changing business and changing practices on those sites, we have decided to expand to our own website in order to offer better pricing and a larger variety of items. We have filled over 30,000 orders between those two sites and average a 5*star rating! When you purchase from us, you not only will receive a beautiful, handmade item that was made with a lot of time and attention, but you will be supporting a small business as well. Thank you!
ESTIMATED SHIPPING DATES:
Upon purchase you will receive an email confirmation with an estimated shipping date of your order (it can vary by 1-3 business days on either side of this date as it is an estimate). If you need it sooner please contact us. We may be able to rush your order but spots are first come first serve and an additional rush cost may be required.
As everything in our shop is made to order we DO NOT accept returns/exchanges. However, we do want you to be a happy customer. If there are any issues with your order please contact us within 48 hours of receipt so we can work with you to try to come to a solution. Photos of your item and any mistakes, etc will be requested. Please never throw anything away, including shipping boxes until the issue is resolved!
-We are happy to work towards a resolution for issues such as; damaged items (please keep item AND send photos of damage) or things that are mis-spelled or made incorrectly by the instructions/description provided.
-As a small family business, we work hard and do our best to ship out beautiful, personalized items. Much of the time handmade/hand painted for you. So please understand there is not much we can do about issues related to wood grain variation, wood characteristics on items (ex; knots, natural wood slits, etc), variations in shading on items, color variations, etc. Each piece is unique and different. None will match photos identically. Due to the handmade nature ALL dimensions are approximate and may vary slightly from advertised dimensions.
-We treat our clients with the utmost respect. We expect the same treatment in return. We never send items out carelessly or "thrown together". Please understand that any threats, accusations, swearing, bullying, or unbecoming behavior will be met with emails/messages that will not be answered. "Always be kinder than necessary"-James M. Barrie
-Please understand we cannot refund rush orders that arrive later than expected. Rush orders are paid to ship by a certain date. We cannot control the carrier, only when the item is given to them.
We can only honor cancellations requested less than 48 hours after the order has been placed as many orders are started the next day (they do take time to build, stain, dry, etc) to refund in full.
After that, if a cancellation is made the order will be subject to a restocking fee of 25-50%+ of the item cost, depending on how far along your order is. We CANNOT cancel orders that have already been completed OR personalized orders in which your personalized information has already been added to the item.
RUSH ORDERS- Please note we CANNOT cancel rush orders once they are placed. We reserve a special time to complete your order, therefore we do not offer cancellations on rush orders.
If an item is returned to us unauthorized (ex; refused, returned to sender, etc) or is returned due to an error in address (we ship to the address you provide- please double check for accuracy!) it is subject to a 50% MINIMUM restocking fee if not personalized. Buyer is responsible for paying to reship item returned due to incorrect or incomplete address.
Unauthorized returns of personalized items, depending on the nature of the item, are not entitled to ANY refund if the item cannot be reused due to personalization. Buyer can pay to reship items returned due to incomplete or incorrect address or forfeit item purchased.
Please note, in the VERY RARE instance where a correct address is provided (which the delivery company can confirm it's correct or not) and an item is returned to us, we will work it out with the buyer on how to move forward. In over 30,000 orders we've only had this happen once and USPS confirmed it was correct and paid to re-ship the item.
CHANGES TO YOUR ORDER
Need to change spelling, dates, etc? We can generally make changes to your order within 48 hours of the order being placed (if your order has already been completed or shipped we cannot change the order). Contact us with your order number and what you need to change.
Need to change the shipping address? As long as we're contacted with sufficient time PRIOR to shipping your order, we can usually change shipping addresses without any issue.
DO YOU SHIP INTERNATIONALLY?
Sorry, at this time, we are not shipping internationally.
MISTAKES MADE ON YOUR ORDER?
While mistakes do happen (we are only human!), they are very rare. In the event a mistake is made on your order, please contact us with your; order information, name and shipping address and a photo of what was received... WITHIN 48 hours of your order being received and we will get it fixed for you ASAP!
MISSING OR DAMAGED PACKAGES AND ITEMS:
Damaged or missing items need to be reported within 48 hours of your order being marked as "delivered" by the carrier.
In the event an item is received damaged in transit, please take photos of the item and packaging and send them to us along with your order information and name and shipping address. Please do not throw anything away! It may still be needed for a claim or replacement.
If your order is past it's expected delivery date, please check the tracking first. Occasionally items can be delayed for a variety of reasons. If your order was marked as "delivered" but is nowhere to be found we do recommend contacting your neighbors for mis-delivery or your local USPS as they will have more information about where the package would have been left. Unfortunately, once a package is marked as "delivered" by USPS/FedEx/Etc. there is not much we can do as we do require that customers have a safe and secure location for package delivery.
VARIATIONS IN PRODUCTS
Please understand that ALL of our items are made to order and are hand made or hand modified. There WILL be variations between photos, samples and products received. Colors in stains and paints may vary slightly depending on monitor settings and wood characteristics (some pieces stain darker than others). Natural wood characteristics (ex; knots, long wood grain streaks, etc) DO exist and vary from piece to piece. They add to the beauty and individuality of an item. There may also be variations in painted lettering (as no stencils or vinyl stickers are used) in ways such as; line thickness, letter height and spacing, flourishes, curl length, etc.
ADDITIONAL SHIPPING REQUIRED:
We do reserve the right to request additional shipping charges be made if shipping large items (ex; cake stands, seating signs, etc) outside of the continental US (ex; Hawaii or Alaska).
Love the boards we ordered (we ordered two of the 12x30 in dark walnut). They turned out lovely. Great craftsmanship, sturdy and easy to carry with the handles. You can tell they put time and care into their work. Thank you!
Searched around for a long time before finding the one I liked the most. It's just like the pictures and is going to be great for Thanksgiving and Christmas. Sarah was helpful and responsive in answering all of my questions. Thank you! We'll be recommending this shop to friends who are for sure going to be asking where we purchased this beautiful piece!
Very happy with the charcuterie board we ordered. It will be perfect for our engagement party. Thank you! We'll post pictures after we use it!
Purchased as we hold dinner parties each month. It's perfect and very well made. Thank you so much!
Ordered the largest size in early american and it turned out perfect for our wedding! Thank you!