SHIPPING INFO/DAMAGED-INCORRECT-MISSING ITEM
♥We generally ship USPS and UPS. Delivery usually takes 2-5 days for USPS and 3-7 days for USPS* Want a specific carrier? Message us PRIOR to ordering as we'll have to set that up for you
♥We are currently not offering international shipping. Sorry! HOWEVER, if you are wanting to ship a larger item to Alaska or Hawaii we can set that up for you with custom shipping costs.
*Some items may not be available to ship outside of Continental US. If an item is not available to ship outside of Contiguous US, please contact us and we can set up a listing with appropriate added shipping charges. Please understand that we are not responsible for delays in shipping due to carrier delays as we cannot deliver the package ourselves.
ITEM RECEIVED INCORRECT OR DAMAGED:
♥We do our best to safely and securely package and ship your order and do so correctly. In the rare occurrences that an incorrect order or damaged item is received please;
1. Contact us within 48 hours of delivery.
2. Take photos of the item received, the box it was shipped in (and any up close if there's damage to the box), and the packing materials it was shipped with. We will need these to file a claim with the carrier.
3. Hold on to any damaged items AND packaging for 14 days in case of needed pick up to process a shipping claim. DO NOT file a claim. We will take care of that* (applying for a claim on your end with the carrier will result in us not being able to proceed with a replacement from our shop*)
4. We will do our best to replace your item ASAP.
♥Please understand that we do expect our customers to maintain a secure and safe location for packages to be delivered to. We are not responsible for lost/stolen packages once they are marked as "delivered" by the carrier/service. Due to high instances of mail theft and scams, we are not able to assist once the carrier marks the package as delivered.
♥If your order has been marked as "delivered" but can't be found please contact your carrier/delivery service for more information on where the package was delivered to around your home/business and when. They will be able to help you in a more direct manner as they can track this information directly with GPS package tracking. We do also recommend checking with neighbors, around the home and with others in the house.
PACKAGES RETURNED OR RETURNED TO SENDER
♥If an incorrect shipping address is provided to us resulting in a returned package, if a package is unable to be forwarded, or a package is returned to us without prior authorization.... the customer will be responsible for paying any shipping cost for the package to be returned to us as well as any further shipping to re-ship to the correct address.
♥Please leave valid contact information so if this were to occur, we can contact you to reship your order.
♥ITEMS RETURNED TO US as unauthorized returns (*We do NOT accept returns/exchanges due to the custom handmade nature of the orders) we will not accept the return. If they are returned to us for incorrect address or unable to forward or a like reason, and we cannot reach you... if the item is personalized we cannot refund and will require the item be reshipped at the customer's expense. If the item is not personalized and we cannot reach you within 2 weeks of the item being returned, we will refund MINUS; original shipping, cost carrier charged to return, and a restocking fee of a 25% minimum (depending on the item and color ordered) of the item cost.