Personalized Engraved Last Name Serving Tray
- Vendor
- Perryhill Rustics
- Regular price
- $49.99
- Sale price
- $49.99
- Regular price
-
- Unit price
- /per
Orders will start to be shipped
Estimated arrival date range：Apr 22 - Apr 28
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- Description
- Production Times
- Shipping/Returns/Damaged or incorrect item
- Policies & FAQ
Our handmade trays are perfect for use as a charcuterie board, cheese/meat tray, serving tray or even a centerpiece for your dining table! Each one is handmade from high quality solid wood and sealed with sealant to aid in preventing stains and making clean up easier**. Tray is laser engraved with your family name or initial and leaves on either side. Made to be a stunning piece for your kitchen or dining room, or as a unique and personalized gift for that special couple, as a housewarming gift, or realtor gift!
DETAILS:
*Offered in multiple sizes. Keep in mind engraving will be larger on wider pieces.
*Wording is engraved and either left as natural wood
*Pieces are sealed on the inside surface ONLY
*All sizes are measured in inches and are approximate. Sizes are the OUTSIDE of the tray.
*For inside sizing subtract approx. 1 1/8" from each dimension
*All sizes have a lip that's approx. 1" (total tray height approx. 1.5" tall)
*Trays have black, silver or gold/brass handles (or we can leave the handles off and either drill holes or no holes upon request).
SIZING:
All sizes are measured in inches and are approximate. Sizes are for the OUTSIDE of the tray. Subtract approx. 1 1/8" from each dimension for the inside dimensions of the tray. All sizes have a lip that is raised approx. 1" above the inside of the tray to prevent food spills. All sizes sit approx. 1.5" tall.
ENGRAVING SIZE:
*The largest engraves will be done on the widest pieces (16" wide pieces). The more narrow the piece, the smaller the engrave will be height-wise due to the space available, which means there may be more space on either side than in the photos (photo shows 16x20). For example an 8x30 will have quite a bit of empty space on either side of the engrave as the engrave must fit the 6.75 approx amount of space on the inside spacing.
COLORS AND ENGRAVE COLORING:
-We offer the pieces in 5 different wood stain colors
-Wording can be left engraved and natural light wood (NOT recommended for classic grey, it can be hard to see) OR we can black fill the engrave (NOT recommended for ebony, dark walnut or red mahogany, can be hard to read!).
HOW TO ORDER:
1. Select your size and from the drop down menu
2. In the .customization box above please leave;
-Stain and wording color. Wording can be left natural or black filled. Please note recommendations above for different stain colors!
-Personalization: We can do a single initial, last name, The Last[s], The [Last] Family, or something similar.
-Handle color; black, silver or brass gold.
CARE AND USE: While trays are sealed with a sealant on the inside we do still recommend placing a barrier between any food and the tray to make cleaning easier and prevent stains. Especially with the engrave, which will catch food if not covered during use. Do not submerge in water or put in the dishwasher. Clean with damp rag and gentle soap like dish soap. DO NOT SOAK it may warp wood. Wipe clean with damp rag. Let air dry completely before storing.
SHIPPING: Is via UPS or USPS. If shipping to Alaska or Hawaii there may be additional shipping required. Please contact us prior to placing the order if shipping to one of these states. If additional shipping is required to one of these states, the order will not be started until additional shipping is paid. Thank you!
PLEASE NOTE ABOUT OUR PIECES: Our pieces are meant to showcase natural wood characteristics like wood grain, natural knots and wood creases/slits. Our trays are made with high quality plywood and natural hardwood. Shading will vary from piece to piece. Some will be lighter and some will be darker depending on the wood grain and the stain selected. Wood grain patterns and presence of natural knots will vary from piece to piece. Natural imperfections such as knots/wood grain variance is to be expected in natural wood and may vary in where it's located. We do NOT fill small brad holes on our pieces. We can do so upon request but it will add 2-3 business days to your order processing time.
Engraving may be lighter/darker than shown in the photos depending on how the wood takes the stain and the underlying wood color. Some may have streaks across the words that correspond to changes in the wood grain under the top layer. These are normal and to be expected.
WOOD TEXTURE/SURFACE: While we do sand our pieces 3 times prior to shipping, they will never be 100% plastic smooth! It's wood, it has some texture to it! We do not recommend for use on microfiber, chenille or like fabrics as even though they are sanded smooth to the touch, these fabrics can grab even the smallest microfibers in the wood. We do NOT seal the outside or the bottom. Only the inside will be sealed with a food safe sealant and will be slightly glossy and smoother than the outside due to the sealant. If you wish for us to seal the ENTIRE piece, we can do so but it is an additional cost and will add additional time to the processing of your order (contact us for more information).
CURRENT LEAD TIMES:
UPDATED 12/9- Please note our shop, per the notice at the top of our page, was CLOSED NOV 19th-Dec 6th. If you placed your order between the 15th of Nov and Dec 6th, your order will ship by the estimated lead time shown when your order was placed which may be different than the current lead time. Please message us for questions.
General times are provided below. PLEASE SEE INDIVIDUAL LISTINGS FOR THE MOST UP TO DATE LEAD TIMES. They are shown below the "add to cart" button on listings. These are estimates and may vary slightly on either side of the estimate (+/- 1-3 business days). As items are made/personalized to order we allow a range in case of unexpected delays (ex; stain takes longer to dry than expected). If you're placing an order that is needed very close to the estimated delivery date, please contact us to ensure we know when it's needed by and can accommodate your need.
Donut stands; 2-4 business days for most colors and quantities. If ordering a color/quantity we don't have ready to seal/ship we will contact you with a shipping estimate.
Cupcakes stands, cake stands & charcuterie boards (BLANK); 4-10 business days
Cupcake stands, cake stands PERSONALIZED; 1.5-2 weeks
Card boxes, chests, trunks, wood signs, etc (personalized/wording painted wood items); 1.5-2 weeks
Acrylic BLANK; 1-3 business days. Unless we do not have quantity ordered in stock (we will contact you with an estimate if that is the case)
Acrylic painted with wording and/or personalized; 7-10 business days. EXCEPT signs 16x20 and larger which are 2 weeks.
Cake knives, toppers, railroad spike hooks, and barnwood racks; 3-6 business days
Don't see what you're looking for? Shoot us an email with what you're wanting to order (and need by date if needed by specific date).
DELIVERY ESTIMATES:
Please note these are estimates only. Most items ship USPS and UPS and generally take 2-6 days to deliver, once shipped, as long as the carrier doesn't have delays. Once an item is shipped we are not responsible for delivery times as that is completely out of our control. If your need by date is close to the estimated shipping date we STRONGLY recommend contacting us prior to placing your order to ensure it ships with enough time in case of carrier delays.
LARGER ORDERS:
If you are placing a large order ($700+) please contact us prior to placing your order with the items you are wanting, we are happy to offer a discount. Please note larger orders may add additional lead time to the order to process depending on the quantity and type of item being ordered (hand painted items will take longer!). Discounts will vary by item and quantity desired but range 5-10% unless 20 or more of the same item are ordered (same size/color/etc), in which we can offer larger "bulk" discounts. Sorry, we do NOT offer "wholesale" pricing due to the nature of our items being hand made and hand painted.
RUSH OPTIONS:
We do offer RUSH options to make/ship out sooner. It depends on our schedule and the item, quantity, color and your location. There may be an additional cost to "rush" the order, depending on the item, as it does require additional time in the day outside of normal business hours to get those orders made. Message us through our contact form if you are interested. To expedite your request, please include any needed information (ex; item, size (if applicable), color (if applicable) and full shipping address it will be shipped to).
NOTE: RUSH ORDERS do not qualify for current discounts offered.
SHIPPING
♥We generally ship USPS and UPS. Delivery usually takes 2-6 days for UPS and 3-7 days for USPS* Want a specific carrier? Message us PRIOR to ordering as we'll have to set that up for you. Please allow extra time during holidays for delivery.
♥We are currently not offering international shipping. Sorry!
♥Some items may not be available to ship outside of Contiguous US. If an item is not available to ship outside of Contiguous US, please contact us and we can set up a listing with appropriate added shipping charges. Please understand that we are not responsible for delays in shipping due to carrier delays as we cannot deliver the package ourselves.
♥Please understand that we cannot guarantee delivery estimates. These are provided by the carriers and are 100% out of our control. We are not able to issue refunds/discounts/returns/exchanges if an item arrives later than expected due to carrier delays. Our lead times posted for our shipment dates do vary by 1-3 business days on either side. If you need a guaranteed ship by date please contact us before placing the order so we can ensure we can accommodate a specific shipping date.
ITEM RECEIVED INCORRECT OR DAMAGED:
♥We do our best to safely and securely package and ship your order and do so correctly. In the rare occurrences that an incorrect order or damaged item is received please;
1. Contact us within 48 hours of delivery.
2. Take photos of the item received, the box it was shipped in (and any up close if there's damage to the box), and the packing materials it was shipped with. We will need these to file a claim with the carrier.
3. Hold on to any damaged items AND packaging for 14 days in case of needed pick up to process a shipping claim. DO NOT file a claim. We will take care of that* (applying for a claim on your end with the carrier will result in us not being able to proceed with a replacement from our shop*)
4. We will do our best to replace your item ASAP.
Want to return an item as it just doesn't fit your needs? We are sorry but as items are handmade to order for each client we do not accept returns and exchanges. VERY rarely do we make exceptions but if/when we do, clients are fully responsible for paying tracked and insured return shipping, the item cannot be personalized or specialized (uncommonly ordered color/size/etc), and the item is subject to a 10-20% restocking fee as well depending on how likely it is we can resell the item at a later unknown date.
MISSING/LOST PACKAGES:
♥Please understand that we do expect our customers to maintain a secure and safe location for packages to be delivered to. We are not responsible for lost/stolen packages once they are marked as "delivered" by the carrier/service. Due to high instances of mail theft and scams, we are not able to assist once the carrier marks the package as delivered.
♥If your order has been marked as "delivered" but can't be found please contact your carrier/delivery service for more information on where the package was delivered to around your home/business and when. They will be able to help you in a more direct manner as they can track this information directly with GPS package tracking. We do also recommend checking with neighbors, around the home and with others in the house.
BUY WITH CONFIDENCE!
Our family has been running Perryhill Rustics since 2014. We started out on Etsy & Amazon. With our changing business and changing practices on those sites, we have decided to expand to our own website in order to offer better pricing and a larger variety of items. We have filled over 30,000 orders between those two sites and average a 5*star rating! When you purchase from us, you not only will receive a beautiful, handmade item that was made with a lot of time and attention, but you will be supporting a small business as well. Thank you!
ESTIMATED SHIPPING DATES:
Upon purchase you will receive an email confirmation with an estimated shipping date of your order (it can vary by 1-3 business days on either side of this date as it is an estimate). If you need it sooner please contact us. We may be able to rush your order but spots are first come first serve and an additional rush cost may be required.
RETURNS/REFUNDS:
As everything in our shop is made to order we DO NOT accept returns/exchanges. However, we do want you to be a happy customer. If there are any issues with your order please contact us within 48 hours of receipt so we can work with you to try to come to a solution. Photos of your item and any mistakes, etc will be requested. Please never throw anything away, including shipping boxes until the issue is resolved!
-We are happy to work towards a resolution for issues such as; damaged items (please keep item AND send photos of damage) or things that are mis-spelled or made incorrectly by the instructions/description provided.
-As a small family business, we work hard and do our best to ship out beautiful, personalized items. Much of the time handmade/hand painted for you. So please understand there is not much we can do about issues related to wood grain variation, wood characteristics on items (ex; knots, natural wood slits, etc), variations in shading on items, color variations, etc. Each piece is unique and different. None will match photos identically. Due to the handmade nature ALL dimensions are approximate and may vary slightly from advertised dimensions.
-We treat our clients with the utmost respect. We expect the same treatment in return. We never send items out carelessly or "thrown together". Please understand that any threats, accusations, swearing, bullying, or unbecoming behavior will be met with emails/messages that will not be answered. "Always be kinder than necessary"-James M. Barrie
-Please understand we cannot refund rush orders that arrive later than expected. Rush orders are paid to ship by a certain date. We cannot control the carrier, only when the item is given to them.
CANCELATIONS:
We can only honor cancellations requested within 24 hours after the order has been placed as many orders are started the next day (they do take time to build, stain, dry, etc) to refund in full.
After that, if a cancellation is made the order will be subject to a 20%+ cancelation fee for any time/materials already spent/used on your order, depending on how far along your order is. We CANNOT cancel orders that have already been completed OR personalized orders in which your personalized information has already been added to the item.
RUSH ORDERS- Please note we CANNOT cancel rush orders once they are placed. We reserve a special time to complete your order, therefore we do not offer cancellations on rush orders.
UNAUTHORIZED RETURNS
If an item is returned to us unauthorized (ex; refused, returned to sender, etc) or is returned due to an error in address (we ship to the address you provide- please double check for accuracy!) it is subject to a 50% MINIMUM restocking fee if not personalized. Buyer is responsible for paying to reship item returned due to incorrect or incomplete address.
Unauthorized returns of personalized items, depending on the nature of the item, are not entitled to ANY refund if the item cannot be reused due to personalization. Buyer can pay to reship items returned due to incomplete or incorrect address or forfeit item purchased.
Please note, in the VERY RARE instance where a correct address is provided (which the delivery company can confirm it's correct or not) and an item is returned to us, we will work it out with the buyer on how to move forward. In over 30,000 orders we've only had this happen once and USPS confirmed it was correct and paid to re-ship the item.
CHANGES TO YOUR ORDER
Need to change spelling, dates, etc? We can generally make changes to your order within 48 hours of the order being placed (if your order has already been completed or shipped we cannot change the order). Contact us with your order number and what you need to change.
Need to change the shipping address? As long as we're contacted with sufficient time PRIOR to shipping your order, we can usually change shipping addresses without any issue.
DO YOU SHIP INTERNATIONALLY?
Sorry, at this time, we are not shipping internationally.
MISTAKES MADE ON YOUR ORDER?
While mistakes do happen (we are only human!), they are very rare. In the event a mistake is made on your order, please contact us with your; order information, name and shipping address and a photo of what was received... WITHIN 48 hours of your order being received and we will get it fixed for you ASAP!
MISSING OR DAMAGED PACKAGES AND ITEMS:
Damaged or missing items need to be reported within 48 hours of your order being marked as "delivered" by the carrier.
In the event an item is received damaged in transit, please take photos of the item and packaging and send them to us along with your order information and name and shipping address. Please do not throw anything away! It may still be needed for a claim or replacement.
If your order is past it's expected delivery date, please check the tracking first. Occasionally items can be delayed for a variety of reasons. If your order was marked as "delivered" but is nowhere to be found we do recommend contacting your neighbors for mis-delivery or your local USPS as they will have more information about where the package would have been left. Unfortunately, once a package is marked as "delivered" by USPS/FedEx/Etc. there is not much we can do as we do require that customers have a safe and secure location for package delivery.
VARIATIONS IN PRODUCTS
Please understand that ALL of our items are made to order and are hand made or hand modified. There WILL be variations between photos, samples and products received. Colors in stains and paints may vary slightly depending on monitor settings and wood characteristics (some pieces stain darker than others). Natural wood characteristics (ex; knots, long wood grain streaks, etc) DO exist and vary from piece to piece. They add to the beauty and individuality of an item. There may also be variations in painted lettering (as no stencils or vinyl stickers are used) in ways such as; line thickness, letter height and spacing, flourishes, curl length, etc.
ADDITIONAL SHIPPING REQUIRED:
We do reserve the right to request additional shipping charges be made if shipping large items (ex; cake stands, seating signs, etc) outside of the continental US (ex; Hawaii or Alaska).